Utility companies across the world are encouraged to streamline their operations, improve financial efficiency, enhance customer care and improve overall service delivery. Traditionally, billing systems at utility companies were treated as a stand-alone service, where a large amount of data is fed into a system to produce the necessary accounts. Nowadays, utility companies need to take a close look at their existing billing systems and practices.

One of the best ways for utility companies to improve customer satisfaction is by providing options to their customers, allowing for the customisation of the billing service.

Agulhas offers a streamlined and integrated approach to Billing and Financial Management, which can help to reform the operations, reduce delays and eliminate manual entry of data.

We are offering an integrated data management system that would provide our clients with accurate monthly consumption data that uses our current metering investment in extracting the readings to improve billing and revenue collection, as well as to put our clients in a position where they can offer their customers value-added services.

Our Revenue Management services are categorised as follows:

Billing

An effective billing solution needs to be integrated with various field level activities to create the necessary discipline.

Our experience in developing a blend of designs is merged with all the essential components required for an effective billing system, into an integrated best-of-breed solution to address the requirements placed on utility companies by the rapid expanding competitive pressures.

Before a bill is produced, all the relevant detail is checked such as:

Financial Management

Agulhas Utilities Corporation also specialises in the field of Financial Management for utility companies.

As part of the service, our systems will automatically evaluate individual accounts to ascertain the exact course of action to be taken. It will produce the invoices automatically and send them via our e-billing process. Statements, collection letters and telephone calls are issued on a timely basis, giving customers current information on repayment terms, amount owed and when it is due. Calls to customers are carried out in the name of our client.

Credit Management

Through our automated system, we will monitor account payment arrangements in accordance of company policy and governmental guidelines. Our systems are programmed to ensure tight follow-up procedures on all payment arrangements and priority accounts.

Disconnections

The liquidation of accounts is speeded up through our automated collection system. It incorporates a highly sophisticated collection environment employing the latest in electronic collection technology, tracking tools and electronic payment services.

Installation Audits

A holistic approach to metering is offered. Our services range from the design and installation of metering systems, meter operation and data collection and management services to bill checking and budget prediction. We also provide an integrated package of utility and environmental measures, specifically designed around customer requirements. This frees our customers to concentrate on vital core areas of their business.

Working in partnership with our customers, we can help them achieve their goals in the field of utility and environmental management.

Check Meter Seals

Check Meter Accuracy

Do Tamper Detection

Check Supply Statuses

Fraud Detection

We offer a full-service fraud detection solution. We could integrate our fraud detection solution with our client’s credit approval systems to provide real-time fraud detection. Overall, this solution would then use an on-demand scoring process with advanced analytics, simulation and estimation capabilities, case management and reporting.